# CallBolt

> CallBolt is an AI customer experience platform. Its agent, Sky, answers phone calls, resolves email and support tickets, books reservations, shows and appointments, and runs outbound voice campaigns, in 26+ spoken languages (52 understood), inside each customer's own policies, with every action verified, gated and audited.

CallBolt is in production with an e-commerce and collectibles brand (Panini America) and with hospitality and live-events operators. Healthcare scheduling (appointments, reminders, rescheduling) is ready for deployment.

## What Sky does

- [Inbound voice support](https://www.callbolt.ai/#capabilities): answers on the first ring, verifies the caller, uses only the tools the department allows, resolves end to end, and hands off to a person with the full context when policy requires it.
- [Tickets and email](https://www.callbolt.ai/#capabilities): reads the whole thread, looks up the order or account behind an identity gate, replies in the customer's language, and closes the case. Voicemails are transcribed and worked like tickets.
- [Reservations and shows](https://www.callbolt.ai/#capabilities): rooms, tables, and seats for a specific show or event against live availability, with confirmation by text or email.
- [Appointments](https://www.callbolt.ai/#capabilities): booking, reminders, rescheduling to the next matching slot, confirmations. Clinical questions go to staff.
- [Outbound campaigns](https://www.callbolt.ai/#capabilities): two-way voice campaigns for offers, event announcements and reminders. Suppression and do-not-call lists honored before every dial, calling windows per time zone, answering machines detected, natural voices per language, every outcome logged.
- [Smart callbacks](https://www.callbolt.ai/#capabilities): when a customer asks to be called back at a specific time, Sky schedules it and calls at that time with the prior context loaded.
- [Multilingual](https://www.callbolt.ai/#languages): speaks 26+ languages and understands 52. Detects the caller's language and switches mid-conversation without a transfer. English and Spanish are first-class.

## Results (production, one e-commerce client, April to July 2026)

- Share of support tickets resolved by Sky rose from 2% in April to 61% in May, 71% in June and 77% in July; 94% in the latest 24-hour window measured.
- Weekly resolution rate rose every week for four weeks, 58% to 78%.
- 39,718 tickets received in 90 days in one department; 99.2% closed overall.
- A second department (online sales) reached 79% resolved by Sky in its first month; Sky handled 97% of that department's closures.
- 28,252 tickets fully auto-resolved; about 5,268 human hours returned to the team.
- 326 of 327 voicemails transcribed, categorized and worked without a human listening first.

## How it is controlled

- Identity is verified before any account detail moves.
- Tools are allowed or denied per department; a denied tool is never used.
- Money actions (refunds, cancellations) run only through gated, permitted paths with caps set by the operator.
- Calling windows and suppression lists govern all outbound calls.
- Every action is written to an audit trail the operator can open, filter and export.
- Nothing goes live until the operator approves it in the CallBolt console.

## Pricing

Competitive pricing shaped to call and ticket volume and the channels used. No published tiers; contact CallBolt for a quote.

## Contact

- Website: https://www.callbolt.ai/
- Email: hi@callbolt.ai
- Product help: support@callbolt.ai
- Legal: legal@callbolt.ai

## Optional

- [Full text version](https://www.callbolt.ai/llms-full.txt)
- [Terms](https://www.callbolt.ai/terms)
- [Privacy](https://www.callbolt.ai/privacy)