---
title: "Privacy Policy | CallBolt"
description: "How CallBolt collects, uses, and protects data for Sky, its AI agent for calls, tickets, and campaigns."
canonical: https://www.callbolt.ai/privacy
site: CallBolt (https://www.callbolt.ai/); full reference: https://www.callbolt.ai/llms.txt
---
Business draft - pending legal review. Not final legal terms.

# Privacy Policy

Last updated July 4, 2026

This policy explains what CallBolt collects on this website and in the CallBolt platform, how it is used, and the choices you have. We collect the minimum needed to run the service, and we do not sell personal data.

## 1\. What we collect

-   Contact form: name, work email, company, and the message you send us, used only to respond to your request.
-   Account and sign-in: your work email and session state, handled through our identity provider. Session tokens are kept in strictly necessary browser storage.
-   Customer operations data: conversations, cases, transcripts, and audit records that a customer routes through the platform. We process this on the customer's behalf to provide the service.
-   Technical logs: standard operational logs (timestamps, request metadata, errors) used to run, secure, and debug the platform.

## 2\. How we use it

-   to provide and operate the service, including AI processing of the conversations a customer routes through it;
-   to respond when you contact us;
-   to secure the platform, investigate incidents, and meet legal obligations;
-   to improve reliability and quality, using aggregate operational measures wherever possible.

## 3\. What we do not do

-   We do not sell personal data.
-   We do not run third-party advertising or build advertising profiles.
-   We set no optional or tracking cookies on this site today; see the cookie policy.

## 4\. Customer content and roles

For conversations and cases processed through a customer's tenant, the customer is the controller of that data and CallBolt processes it under the customer's instructions and configuration. Customers are responsible for their own notices to end customers where required.

## 5\. Storage, security, and sharing

Data is processed on established cloud infrastructure with access controls, encryption in transit, and audit logging. We share data only with the service providers needed to run the platform (cloud hosting, identity, AI model providers used to process conversations) under contractual confidentiality, and where the law requires it.

## 6\. Retention

Lead form messages are kept as long as needed to handle the enquiry and a reasonable follow-up period. Tenant data is retained for the life of the customer relationship and deleted or returned on request after termination, subject to legal retention duties.

## 7\. Your rights and choices

Depending on where you are, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. Email [legal@callbolt.ai](mailto:legal@callbolt.ai) and we will respond within a reasonable time. If your data lives in a customer's tenant, we may direct your request to that customer as the controller.

## 8\. Changes to this policy

We will post updates here and, for material changes, give notice in the console or by email.

## 9\. Contact

Privacy questions: [legal@callbolt.ai](mailto:legal@callbolt.ai). General enquiries: [hi@callbolt.ai](mailto:hi@callbolt.ai).

Questions about this page? Email [legal@callbolt.ai](mailto:legal@callbolt.ai). Product or behavior concerns? Email [support@callbolt.ai](mailto:support@callbolt.ai).