AI receptionist for law firms
Updated September 2026
Sky is CallBolt's AI receptionist for law practices: it answers every call on the first ring, runs your new-client intake, books consultations, and transfers the urgent calls to the right attorney.
What does an AI receptionist do for a law firm?
Sky does the phone work of a legal front desk. It captures new-client intake in your format, books and reschedules consultations, answers office questions from your policies (hours, locations, practice areas, what to bring), and takes detailed messages with the caller's details and request.
- New-client intake: name, contact details, matter type, urgency, in your format
- Consultation scheduling and rescheduling, straight into your booking system
- Case-status answers where your policies allow, with identity verified first
- Urgent-call transfers to the on-call attorney with full context
How does Sky handle a new-client intake call at 2 am?
The same way it handles one at 2 pm. The caller gets an answer on the first ring, gives their details once, and hangs up with a consultation booked or a confirmed next step. Your team opens the morning to a completed intake on the audit trail, not a voicemail.
Identity and confidentiality rules are yours to set: Sky verifies identity per your policy before any account or case detail moves, and every action is recorded.
How does Sky compare to a legal answering service?
| CallBolt Sky | Legal answering service | |
|---|---|---|
| Availability | 24/7, every day of the year | Shift coverage, overflow queues |
| Intake quality | Your intake format, every field, every call | Varies by operator |
| Languages | 26+ spoken natively, up to 52 understood | Depends on the operator |
| Cost model | No per-seat fees, scales with call volume | Per-minute or per-call billing |
| Escalation | Warm transfer with full context | Message for a callback |
What does Sky not do for a law firm?
Sky gives no legal advice. It captures details, answers office questions from your policies, and books the consultation; anything that needs a lawyer's judgment goes to your team with the context attached. Callers are never told more than your policies allow.
What does a law firm get on day one?
First ring
answer speed, at 2 pm and 2 am
24/7
coverage, every day of the year
26+
languages spoken natively, 52 understood
Every plan carries CallBolt's full switchboard, so the same agent that answers your phones can also run your follow-up and referral campaigns when you want them.
The same agent runs your phones as an AI answering service and works the queue as an AI customer support agent. If your firm is weighing vendors, read the best AI voice agents comparison and CallBolt vs Fin; a dental practice would start at AI receptionist for dental practices.
Frequently asked questions
Can an AI receptionist do legal intake?
Yes, the administrative part of it. Sky captures the caller's name, contact details, matter type and urgency in your intake format, books the consultation, and logs everything to your audit trail. Anything that needs a lawyer's judgment goes to your team.
Is caller information kept confidential?
Conversations your firm routes through CallBolt remain your data and are processed under your instructions and configuration, with access controls, encryption in transit and a full audit log. Your firm decides what Sky may say before any detail moves.
What happens with an urgent call after hours?
Sky transfers it per your policy: to the on-call attorney, to a partner's mobile, or to a callback list with full context and a ready-to-act note. You set the rules per department or matter type.
Which languages does Sky speak for law firms?
Sky speaks 26+ languages natively and understands callers in up to 52, switching mid-call when the caller does. Intake notes land in your format regardless of the caller's language.
What does an AI receptionist for a law firm cost?
Plans have no per-seat fees and are scoped to your use case, sized to your call volume and your practice's intake workflow. Tell the team your monthly call volume and you get a number, usually within one business day.
Can Sky answer our clients in Spanish?
Yes. Sky speaks 26+ languages natively, Spanish included, and understands callers in up to 52. A client who calls in Spanish gets the intake done in Spanish, with the notes in your format.
Does it work for a solo practice?
Yes. Solo practices feel every missed call most, and there are no per-seat fees, so the plan scales with your call volume rather than your headcount.
Put Sky on your firm's phone line.
Tell us how your intake works today, and we will show you Sky running it on your real call flows.
We usually reply within one business day.